Conditions of Use

Welcome to Amazon A to Z. Amazon.com Services LLC and/or its affiliates ("Amazon") provide certain website features and other services to you when you visit or use our website available at https://atoz.amazon or https://atoz.amazon.work, or use Amazon applications for mobile or software provided by Amazon in connection with the foregoing (collectively, "Amazon A to Z Services"). By using the Amazon A to Z Services, you agree, on behalf of yourself and all members of your household and others who use the Amazon A to Z Services under your account, to these Conditions of Use. If you do not agree to these Conditions of Use, you must not use any of the Amazon A to Z Services.

PRIVACY

Please review our Privacy Notice, which also governs your use of Amazon A to Z Services, to understand our practices regarding the processing of your personal data.

ELECTRONIC COMMUNICATIONS

When you use Amazon A to Z Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages presented on this site or through the Amazon A to Z Services, such as our Message Center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHTS AND TRADEMARKS

All content included in or made available through the Amazon A to Z Services, such as text, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, and software is the property of Amazon or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through the Amazon A to Z Services is the exclusive property of Amazon and protected by U.S. and international copyright laws.

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Amazon A to Z Services are trademarks or trade dress of Amazon in the U.S. and other countries. Amazon's trademarks and trade dress may not be used in connection with any product or service that is not Amazon's or in any manner that is likely to cause confusion among customers. All other trademarks not owned by Amazon that appear in the Amazon A to Z Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon. Click here to see a non-exhaustive list of Amazon trademarks.

For the avoidance of doubt, the paragraphs in this Section do not constitute warranties, guarantees or representations and are, instead, intended only to allocate certain ownership rights between Amazon and you.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use, Amazon or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and make personal and non-commercial use of the Amazon A to Z Services. This license does not include any right of resale or commercial use of the Amazon A to Z Services or its content; any collection or use of any job postings, descriptions, or benefits-related information; any derivative use of the Amazon A to Z Services or its contents; any downloading, copying, or other use of account information for the benefit of any third party other than a Beneficiary; or any use of data mining, robots, or similar data gathering and extraction tools. You may not use the Amazon A to Z Services in a manner that results in (or is reasonably likely to result in) the infringement, misappropriation or violation of any intellectual property or other legal rights. All rights not expressly granted to you in these Conditions of Use are reserved and retained by Amazon or its licensors, suppliers, publishers, rightsholders, or other content providers. No part of the Amazon A to Z Services or its contents may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Amazon. You will not, and will not allow any third party to, use AI-generated content from the Amazon A to Z Services to, directly or indirectly, develop or improve large language or multimodal models, machine learning models or related technology. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Amazon without express written consent. You may not use any meta tags or any other "hidden text" utilizing Amazon's name or trademarks without the express written consent of Amazon. You may not misuse the Amazon A to Z Services. You may use the Amazon A to Z Services only as permitted by law. Any licenses or other rights granted to you under these Conditions of Use will automatically terminate immediately upon your failure to comply with these Conditions of Use.

THIRD-PARTY MATERIALS

The Amazon A to Z Services may contain links to websites owned or operated by third parties or otherwise contain content provided by third parties (“Third Party Materials”). Such Third Party Materials are provided solely as a convenience to you and may be subject to their own additional license terms and policies. YOU AGREE THAT AMAZON DOES NOT ENDORSE OR MAKE ANY REPRESENTATIONS REGARDING THE THIRD PARTY MATERIALS ACCESSIBLE THROUGH THE AMAZON A to Z SERVICES AND YOU UNDERSTAND THAT YOU BEAR ALL RISKS ASSOCIATED WITH YOUR ACCESS TO AND/OR USE OF SUCH THIRD PARTY MATERIALS.

YOUR ACCOUNT

You may need your own Amazon account to use certain Amazon A to Z Services, and you may be required to be logged into that account in order to do so. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password. Amazon reserves the right to refuse service, terminate accounts, terminate your rights to use Amazon A to Z Services, remove or edit content, or cancel job applications, in its sole discretion, at any time and for any reason (or, no reason).

COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

You may post comments, photos, videos, and other content; send communications and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing or misappropriating of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Amazon reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Amazon a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Amazon and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Conditions of Use and will not cause injury to any person or entity; and that you will indemnify and hold Amazon harmless for all claims (and liabilities, losses, damages and all other amounts arising from such claims and incurred by Amazon) resulting from content you supply. Amazon has the right but not the obligation to monitor and edit or remove any activity or content. Amazon takes no responsibility and assumes no liability for any content posted by you or any third party.

INTELLECTUAL PROPERTY COMPLAINTS

Amazon respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

APP PERMISSIONS

When you use apps created by Amazon, such as the Amazon A to Z App, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions. To learn more about these permissions, click here.

SANCTIONS AND EXPORT POLICY

You may not use the Amazon A to Z Services if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Amazon A to Z Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software (including Amazon Software, as defined in the “Additional Amazon Software Terms” Section below), technology, and services.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE A to Z SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, SOFTWARE AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE A to Z SERVICES, INCLUDING ANY GENERATIVE AI SERVICES THEREIN, ARE (I) PROVIDED BY AMAZON ON AN "AS IS" AND "AS AVAILABLE" BASIS, (II) ARE MADE AVAILABLE AS A CONVENIENCE TO YOU, AND (III) ARE NOT INTENDED TO PROVIDE YOU WITH LEGAL, EMPLOYMENT, HUMAN RESOURCES, INSURANCE OR BENEFITS-RELATED ADVICE. AMAZON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE A to Z SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, SOFTWARE OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE A to Z SERVICES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE A to Z SERVICES IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY LAW, AMAZON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AMAZON DOES NOT WARRANT THAT THE A to Z SERVICES, INFORMATION, CONTENT, MATERIALS, SOFTWARE OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE A to Z SERVICES, AMAZON'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM AMAZON, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY A to Z SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, SOFTWARE OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY A to Z SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING, OR EXCEPT WHERE DAMAGES RESULT FROM AMAZON’S INTENT OR GROSS NEGLIGENCE, OR WHERE LIABILITY CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

DISPUTES

Any dispute or claim relating in any way to your use or our provision of the Amazon A to Z Services will be adjudicated in the state or Federal courts in King County, Washington, and you consent to exclusive jurisdiction and venue in these courts. We each waive any right to a jury trial.

APPLICABLE LAW

By using Amazon A to Z Services, you agree that applicable federal law, and the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Amazon.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies and other disclosures posted on this site, including our Generative AI Development Disclosure, which describes how Amazon uses its generative AI models and services. These policies and disclosures also govern your use of Amazon A to Z Services. We reserve the right to make changes to our site, policies, disclosures and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

GOVERNING LANGUAGE

It is the express wish of the parties that these Conditions of Use be drawn up in English. In the event of any inconsistency, discrepancy or conflict between the English version of these Conditions of Use and their translation in another language, the English version shall prevail.

OUR ADDRESS

Amazon.com, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
https://amazon.com

ADDITIONAL AMAZON SOFTWARE TERMS

The following terms apply to any software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with Amazon A to Z Services (the "Amazon Software").

1. Use of the Amazon Software. You may use Amazon Software solely for purposes of enabling you to use the Amazon A to Z Services as provided by Amazon, and as permitted by these Conditions of Use. You may not incorporate any portion of the Amazon Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or license the Amazon Software in whole or in part. All software used in the Amazon A to Z Services is the property of Amazon or its software suppliers and is protected by United States and international copyright laws. For the avoidance of doubt, nothing in this paragraph constitutes a warranty, guarantee or representation from Amazon, and, instead, this paragraph is intended only to allocate certain ownership rights between Amazon and you.
2. Use of Third Party Services. When you use the Amazon Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
3. No Reverse Engineering. You may not reverse engineer, decompile or disassemble, tamper with, apply any other process or procedure to derive the source code or other underlying components (such as a model, model parameters, or model weights), or bypass any security associated with the Amazon Software, whether in whole or in part.
4. Updates. We may offer automatic or manual updates to the Amazon Software at any time and without notice to you.
5. Government End Users. If you are a U.S. Government end user, we are licensing the Amazon Software to you as a "Commercial Product" as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights we grant you to the Amazon Software are the same as the rights we grant to all others under these Conditions of Use.
6. Conflicts. In the event of any conflict between these Conditions of Use and any other Amazon or third party terms applicable to any portion of Amazon Software, such as open-source license terms, such other terms will control as to that portion of the Amazon Software and to the extent of the conflict.

AGENTS

The terms in this section ("Agent Terms") apply if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Amazon A to Z Services. For the purposes of these Agent Terms, "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity.

1. Transparency. No Agent may access, use, or interact with Amazon A to Z Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 3 of these Agent Terms. In addition, no Agent may access, use, or interact with Amazon A to Z Services if we have requested that the Agent refrain from accessing, using, or interacting with the Amazon A to Z Services.
2. Limitation on Access. At our sole discretion, we may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Amazon A to Z Services.
3. Technical Requirements. Agents must:
   1. In all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]" (e.g., Agent/AmazonAgent)
   2. Not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking the speed or pattern of human keystrokes, page navigation, or other interactions or (b) completing or circumventing CAPTCHAs or other measures intended to distinguish computers from humans.
   3. Respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer.
   4. Not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Amazon A to Z Services.

ADDITIONAL TERMS FOR APPLICANTS

If you access or use the Amazon A to Z Services to explore or apply for employment opportunities at Amazon (an “Applicant”), you agree to these Additional Terms for Applicants in addition to the general Conditions of Use. If the general Conditions of Use are inconsistent with these Additional Terms for Applicants, these terms will control:

ADDITIONAL TERMS FOR ALUMS

If you access or use any Amazon A to Z Services as a former employee of Amazon (an “Alum”), you agree to these Additional Terms for Alums in addition to the general Conditions of Use. If the general Conditions of Use are inconsistent with these Additional Terms for Alums, these terms will control:

ADDITIONAL TERMS FOR BENEFICIARIES

If you access or use any Amazon A to Z Services in order to access certain information related to your benefits (a “Beneficiary”), you agree to these Additional Terms for Beneficiaries in addition to the general Conditions of Use. If the general Conditions of Use are inconsistent with these Additional Terms for Beneficiaries, these terms will control:

HOW TO SERVE A SUBPOENA OR OTHER LEGAL PROCESS

Amazon accepts service of subpoenas or other legal process only through Amazon's national registered agent, Corporation Services Company (CSC). Subpoenas or other legal process may be served by sending them to CSC at the following address:

Amazon.com, Inc.
Corporation Services Company
300 Deschutes Way SW, Suite 208 MC-CSC1
Tumwater, WA 98501
Attn: Legal Department – Legal Process

Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or contact information supplied to Amazon for employment application processing; device serial number for Amazon devices; and IP address and complete time stamps.

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT

If you believe that your intellectual property rights have been infringed, please submit your complaint using our online form. This form may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, and patent claims.

We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances.

We offer the following alternative to our online form for copyright complaints only. You may submit written claims of copyright infringement to our Copyright Agent at:

Copyright Agent
Amazon.com Legal Department
P.O. Box 81226
Seattle, WA 98108
phone: (206) 266-4064
e-mail: copyright@amazon.com

Courier address:
Copyright Agent
Amazon.com Legal Department
2021 7th Avenue
Seattle, WA 98121
USA

Written claims concerning copyright infringement must include the following information:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed upon;
• A description of where the material that you claim is infringing is located on the site;
• Your address, telephone number, and e-mail address;
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.